Local Help Desk Support The CRU help desk is located in our offices in Cleveland, Ohio. Our highly-skilled tech team holds certifications including: Microsoft Certified Professional, Microsoft Certified Systems Administrator, Server+ and CompTIA A+ Hardware. And, we speak to you in plain English instead of using technical jargon. Just a few examples of help desk services: • Remote assistance for quicker troubleshooting and problem resolution • Onsite assistance when needed • Application installation • Line of business application troubleshooting • Printer setup • PDA/Blackberry e-mail integration and troubleshooting