Using remote IT services, our technicians troubleshoot right on your desktop, laptop or server. Your computer issue can often be resolved in minutes instead of hours. We can also come onsite when needed.
The CRU Solutions help desk is located in our offices in Cleveland, Ohio. Our highly-skilled tech team has an average tenure of 11 years, so you won’t be working with a new tech every time you call. Members of our technical staff hold degrees in Computer Science and Computer Information Systems and regularly update their technical certifications to remain up-to-date on the best ways to keep your systems running. And, our specialists talk to your staff in plain English, not technical jargon.
Just a few examples of help desk services:
- Assistance using remote IT services for quicker troubleshooting and problem resolution
- Onsite assistance when needed
- Application installation
- Line of business application troubleshooting
- Printer setup
- Mobile device e-mail integration and troubleshooting
- Coordination with other technology vendors such as software or Internet service providers, to take you “out of the middle” when an issue arises.